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Technical Support

Our team strives to make the support process clear and efficient. Our commitment to excellence is what drives us to provide the best quality support to our students and families.’

 

General Note: 

Two different support teams coordinate to create your WonderEd virtual school experience. So we can provide the best possible support, please contact the appropriate team.
 

Foundry Support

If you are looking for support for the Foundry software, read below.

 

Login to Foundry Guide
  1. In your Chrome browser, type daexplore.projectfoundry.com into the address bar.

  2. In the login page that follows, enter your school email address (yourname@dreamacademyschools.org) as your username, then the password provided to you by your SA. Then click ‘Login.’ If you have forgotten your password, please follow the instructions below. 

 

Foundry Password Reset Guide
  1. From the Clever.com dashboard, click the Foundry icon                         to be redirected to Foundry.

  2. On the Foundry login page, enter your school email address (yourname@dreamacademyschools.org) and check the ‘Forgot Password?’ box.

  3. This will change the ‘Login’ button to read ‘Send Password Reset Instructions to my email address’. Click this button.

  4. Check your email inbox for a message from Foundry support. It may take a few minutes for the email to arrive. Also, check your spam or junk folder if you do not see the email in your inbox.

  5. Open the password reset email and click on the provided password reset link.

  6. Enter and verify your new password, then click ‘Set password and login’. You should then be able to log into Foundry using the new password. 

 

If you are logged into Foundry and have questions or issues about the software, click                      at the bottom of any screen to search our Knowledge Base or submit a support ticket.

 

For ALL other Foundry support questions, click here (https://projectfoundry.zendesk.com/hc/en-us)

 

WonderEd Tech Support

 

The Clever App is your main entry into all your WonderEd technology apps. Once you are logged in, you will have access to every app you will use at WonderEd, including (but not only) Foundry. If you’re still stuck at any point after reading these instructions, contact your Success Advisor (SA).

Clever Login Guide

 

  1. If you do not have Chrome installed on your computer please install it at this time.

  2. From your Google Chrome browser, type wecreatewonder.com

  3. This will redirect you to a Clever page that says login with google or login with Clever badges. Click ‘Login with Google.’

  4. Select or enter your school email address (ending with @dreamacademyschools.org).

  5. If prompted for your Dream Academy / WonderEd password, enter that here. If you do not know your password, contact your SA directly.

  6. If desired, you can save your login info for future sessions by clicking ‘Save Info.’

  7. You will be logged into the Clever dashboard, where you will have access to all the other apps you will need for classwork.

  8. If you have any questions or still need assistance to login please reach out to your SA.

 

Google Remote Support Guide

 

Notes: Success Advisors use this tool for hands-on support issues with students. It will allow your SA to access your computer remotely, so please check with a parent or guardian before sending this request.

 

We strongly recommend you first schedule a Google Meet with your SA to complete this process together.

 

  1. On your computer, open the Google Chrome browser. 

    1. If you do not have Chrome installed, download it by clicking this link.

    2. Follow the installation instructions.

  2. Once Chrome is installed, click it to open the browser.

  3. In the address bar at the top, enter remotedesktop.google.com/support and press enter.

  4. In the top box labeled ‘Share this screen,’ click the download icon.

  5. Remote access is an extension to Chrome. To the right of the pop-up screen that appears, click ‘Add to Chrome.’ In the confirmation window, click ‘Add extension.’

  6. You will then be prompted to download and install the remote desktop software. Once installed, you can initiate the remote support process by clicking the extensions icon on your toolbar (it looks like a puzzle piece, to the right of your address bar). 

  7. The window looks very similar, but instead of ‘Add to Chrome,’ the button now reads ‘Generate Code.’ Click this to start the remote process by generating an access code for your Advisor.

  8. Copy the code and send it to the SA you want to access your computer.

  9. When the SA enters your access code on the site, you will see a dialog with their Email address. Select ‘Share’ to allow them full access to your computer.

  10. You will be asked to confirm you want to share your computer every 30 minutes.

  11. When you are done, click ‘Stop Sharing.’ The access code you generate will only work one time. 

MAP Testing Instructions:

 

Notes: 

Each student must complete 3 MAP tests: Math, Reading, and Language (Beginner and Low Foundation students are exempt from Language - please consult your Success Advisor (SA) if you have questions).

 

You will receive an email at your school account and parent email account containing the login information for MAP testing, so please be sure to check your email regularly!

 

After you finish each test please email kim@WonderEDk12.com and say, 'I have completed my test!’ You will receive another follow-up email from your Success Advisor confirming that your next test has been assigned. 

 

Please pay close attention to your email after your first and/or second test is complete as email will be our main point of communication for testing. (If you have already enrolled in TalkingPoints, we may use that to communicate about testing.)

 

Login Instructions:

 

  1. Log in to your Google Chrome Browser and type in Clever.com.

  2. Log in to your Clever dashboard and locate your apps on either your page or the district page. 

  3. Once you are logged into Clever dashboard, please click the orange icon that says NWEA in bold black letters.

  4. After you click on the NWEA icon, at the top, it says 'logins'. Please click 'Logins'.

  5. In the drop-down that appears, please click 'MAP Growth Student Login.' This is the ONLY option that will take you to the test session.

    1. Once you click 'MAP Growth Student Login,' if you get a page that says, 'Oops! Where’s my Test Window?' This happens when the Chrome Browser blocks pop-up windows. 

    2. Head to the top right corner of your screen. 

    3. Find the small red lock, click on it, then click ‘Allow Pop-ups.’ 

    4. Then, refresh the page.

  6. The Session name and Password Screen will load. Login with the session name and password you received via student/parent email in the morning from your SA.

  7. Please Note: It may be helpful to write down the session name and pin. If you complete multiple exams in one day, it will potentially be the same login information for each exam.

 

Things to Note: 

  • The NWEA website is a ‘secure’ testing browser. You will NOT be able to open any other tabs on your laptop while you are testing or the system will kick you out of your test. If that happens, please let your SA know. They will have to email you a code to get back in.

  • If at any point you get the page containing the sloth, this means you answered too many questions too quickly and need to slow down. The system thinks you are guessing. Your SA will put you back in your test manually  - you will not need a pin.

  • If you are almost done with a test but the testing browser has ended for the day, you will not lose your place in your test! We will schedule another day to complete the testing.

  • MAP tests are NOT graded, so take your time and do your best! Each test is a placement test to measure your individual academic growth throughout your time at Dream Academy!

 

If you have any questions or concerns, please feel free to reach out to your SA for Help!

Foundry Log In
Foundry Password
Foundry Other Support
Clever login
Google Remote Support
Map Testing
Foundry logo
help button icon
Google Drive Extensions Help
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